Call Centre Solutions

Call Centre Solutions

We can provide all the technologies needed in a call centre with turnkey projects. All the requirements for call centres, including Call Centre Software, PCs, Monitors, Headsets, Virtualisation, Firewalls, IP Switchboards, Call Centre Software, FCT, VoIP, Gateways, Voice Recognition, Speech-to-Text, Text-to-Speech, Automatic Dialling, and all other needs are provided with turnkey projects.

Our Service: Telcorex

TelcoreX supports the processes of companies in the communication sector with its strong technical team and 100% domestic and national software. Future communication solutions enable companies to achieve their digital transformations with agile development methods that maximise innovation speed. We value reliability and dynamism in TelcoreX's company culture and organisational structure.

Communication Technology of Future

TelcoreX supports the processes of companies in the communication sector with its strong technical team and 100% domestic and national software. Future communication solutions enable companies to achieve their digital transformations with agile development methods that maximise innovation speed. We value reliability and dynamism in TelcoreX's company culture and organisational structure.

Telcorex Solutions

• Communication Centre Method
• Solution for Internal and Remote Employees
• VoIP Services

Telcorex Advantages

• Call Centre Software
• Fast Integration
• Quality Assessment
• Automated Surveys and Feedback
• COD Verification
• Phone Number Masking
• Management of Social Media Accounts
• Missed Call Solution

Digitalisation of Contact Centre Management Processes

• Call Module
  • Intelligent Customer Transfer Module
  • Detailed Customer Information Database
  • Format-Independent Data Transfer from Excel
• Digital Switchboard Integration Fully Integrated Softphone
  • Automatic Call
  • Call Handling
  • Caller Information Display
  • Appointment Entry
  • Call Waiting
  • Call Forwarding
  • Team Leader Instant Call Listening, Intervening
• Sales Management
  • Creating a Sales Pool
  • Sales Verification Module
• Card Dialling Module
  • Automatic Voice Guidance
  • Customisable Guidance Messages
  • Correct Dialling Control
  • Card Prefix Control
• Agent Break Time Control
• Integrated CRM Module
• Post-Sales Services Module
  • Shipping and Cargo Tracking Module
  • Request and Complaint Management Module
• Personnel Management Module
  • Integrated Human Resources (HR) Module
  • Team Building
  • Defining Team-Based Customer Pools
  • Customised Call Centre Authorisation
  • Integration with Attendance Control Systems (Chip Card, Fingerprint, Face Recognition)
• Manager Information Screen
  • Instant Live Status Control
  • Summary of Daily Call and Sales Information
  • Listening to Active Calls and Coaching via CRM
• Detailed, Flexible Call, Agent, Dialling and Sales Reports
• IVR
• Creating Custom Surveys and Applying During Calls
• Custom Survey Reports
• Creating Custom Information Forms and Collecting Information During Calls via Custom Forms
• Designing Information Form Fields and Entering Information During Calls via Designed Forms

For more detailed information, contact us via WhatsApp↗